On what to do when you receive a shippment
If you've had shipping issues contact your supplier.
To check on a shipment status use the package tracking number if you have one.
If you don't get the answers you're looking for by calling the global number for the shipping company (UPS or FedEx), try calling your local shipping company's distribution office.
You'll want to AI as soon as possible.
If you cannot AI right away, put the whole box in the refrigerator not the freezer. If the package took a day to get to you, you can keep it in the refrigerator for another day. Though it is possible to keep it in the refrigerator longer, it is not recommended. Remember the longer the delay in AI, the lower the viability of the semen and a lower chance of a successful AI.
Open the Ship-Mate and remove the Whirl Pack. You do not have to warm up the semen. Follow normal AI procedures.
When you're done, please remove the battery from the Ship-Mate lid and ship it back to the supplier using the shipping label provided.